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Legal

Rental terms & conditions.

The agreement you sign when you rent a van from us, plus a plain summary of the parts that matter most. Last updated 19 July 2026.

The short version

What you actually need to know.

The full agreement is below and it governs the rental. This table is the part people ask about before booking — deposits, cancellation, mileage and the fees that can appear afterwards.

Term What applies
Minimum age25, for every driver on the agreement.
LicenceA valid driver’s licence. A regular California Class C is enough for a 15 passenger van — no commercial licence needed.
InsuranceYour own, covering the full value of the rental vehicle. We do not sell insurance and none is included in the rate.
Payment to bookA non-refundable deposit of $100 or 25% of the rental, whichever is higher. The remaining balance is due 72 hours before pickup.
Security hold$500 on rentals of 1–3 days, $1,000 on 4 days or more, and $2,500 if the van is dropped off anywhere other than our Inglewood lot. Released after the vehicle is inspected, typically 1–7 business days.
CancellationFree of the balance if you cancel more than 72 hours before pickup — the deposit is kept. Inside 72 hours the full rental is due. There is no refund for returning a van early.
Mileage300 miles per rental day. Additional miles are $0.25 each.
Where you can driveAnywhere in the United States. The vans may not be taken into Mexico or Canada, on unpaved roads, or on a track.
FuelDiesel only, returned at the level you received it. Filling one with gasoline causes damage that runs to $25,000.
Late return$100 per hour past the return time on your agreement.
Cleaning$75 to $4,750 depending on what is needed. Smoking or strong odours: $400 to $4,750. The vans are non-smoking.
Roof clearance$5,000 for damage to the roof or the roof-mounted air conditioning unit, regardless of your insurance.
TollsUse a personal transponder or a cash lane. Using an automated lane without one costs our $9.95 daily administration fee plus the toll.
Traffic finesThe fine, plus a $25 administration fee for each one we handle.
Lost key$750 minimum, more for some key types, plus delivery.
Downtime$399 per day if the van cannot be rented while damage from your rental is being repaired.

Anything unclear before you book, call or text 888-329-1898 and ask.

FAQ

Questions about the terms.

Do I need a deposit to book a van?
Yes. A non-refundable down payment of $100 or 25% of the rental, whichever is higher, holds the reservation. The remaining balance is due 72 hours before pickup. A refundable security hold is also placed on the card: $500 for 1 to 3 days, $1,000 for 4 days or more, and $2,500 if the van is being dropped off away from our Inglewood lot.
What is your cancellation policy?
Cancel more than 72 hours before pickup, by phone and email, and you lose only the down payment. Cancel inside 72 hours and the full rental balance is due. There is no refund for returning a van early, and delivery or transfer fees are non-refundable.
Can I take the van to Mexico or Canada?
No. The vans must remain in the United States. Within the US there is no radius limit — Las Vegas, Arizona, the Pacific Northwest are all fine — but crossing into Mexico or Canada is a breach of the rental agreement.
Do you provide insurance?
No. We offer no insurance of our own, and none is included in the rate. Every driver must show proof of their own insurance covering the full value of the rental vehicle; cover provided through a credit card or a company policy can be acceptable.
What fuel do the vans take?
Diesel, every one of them. Putting gasoline in a Sprinter causes damage that runs to $25,000, so if it happens, stop the vehicle immediately and call us on 888-329-1898 rather than driving on.
What happens if I bring the van back late?
Late returns are charged at $100 per hour past the return time on your agreement. If you know you are running behind, call us — extending the rental properly is almost always cheaper than returning late.

Ready to book?

Questions on the terms — call 888-329-1898. Otherwise send your dates.

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